Yes, XXII makes the security and compliance of its products and services a priority. To this end, its legal and technical teams work closely together to ensure rigorous and continuous supervision of all XXII functionalities, tools and partners, throughout the solution lifecycle - from design to post-deployment.

At the same time, XXII is committed to ISO 9001 (customer satisfaction), ISO 14001 (environment) and ISO 27001 (information security) certification processes.

XXII attaches particular importance to compliance with the RGPD and RIA, notably by establishing strict ethical principles internally (no facial recognition, no processing of sensitive data, refusal of "high-risk" purposes...).

An Ethics Committee made up of internal and external experts with veto rights also monitors the compliance of XXII's solutions with the aforementioned principles.

XXII is careful to preserve its sovereignty over its software, and avoids any contamination of its algorithms. For this reason, XXII retains exclusive ownership of its solutions. By way of exception, arrangements may be made in the case of co-development whose elements are not dependent on the core software of XXII's solutions.

Yes, XXII accepts electronic signatures via reliable processes that comply with eIDAS Regulation No. 910/2014. XXII uses DocuSign, a qualified ECSP listed on the European Trust List.

With each subscription, in addition to the General Terms and Conditions, the customer receives the Product Sheet corresponding to the version subscribed to, the associated Pricing Grid, and the XXII Processing Sheet enabling him to comply with his legal obligations relating to the protection of personal data. Should the customer have any questions, the XXII team will be happy to answer them by e-mail.

XXII ensures strict compliance with the requirements stemming from the RGPD, the LIL, as well as the principles protecting the fundamental rights and freedoms of the RIA by supervising processing at all levels - business management, R&D and deployment.

To achieve this, XXII's solutions do not allow for any automated decisions, but rather are decision and performance support tools that enable statistical feedback and the removal of doubts, with human supervision and control.

The results are 100% anonymized, mainly for statistical purposes, and no conservation or storage is carried out on the video stream and therefore on the personal data present by incidence. XXII thus complies with the principles of minimization and proportionality.

These requirements are applied at the design stage and maintained throughout development, so that our solutions comply with the principles of Privacy by Design & by Default.

Last but not least, XXII offers each of its customers personalized legal support and documentation enabling our solutions to be studied and validated by the IT department and/or the DPO. In parallel, it is also possible to sign a DPA if required.

The emergence in our societies of technologies such as artificial intelligence demands particular attention, especially from an ethical point of view. Since 2020, an elected ethics committee, made up of members of our teams as well as a panel of external stakeholders, has been meeting regularly to define and apply the ethical principles that define the contours of our product development. Ethical issues are fundamental to the design of AI for good. For this reason, we attach the utmost importance to the ethical use of CORE, and invite our customers to follow the principles adopted in our charter: beneficence, non-maleficence, autonomy, justice, explicability and transparency.

Yes, our internal charter contains a section dedicated to conflicts of interest. It can be shared on request.

Yes, event and activity logs can be made available for auditing or supervision, depending on access rights.

CORE is a video analysis platform powered by artificial intelligence. It transforms video streams into actionable data: event detection, behavior analysis, indicator generation, real-time alerts.

CORE helps you :

• Save time in video analysis

• Detect anomalies in real time

• Optimize customer or user paths

• Make decisions based on concrete data

• Reduce costs linked to safety, energy or team mobilization

Yes, CORE adds a layer of intelligence to existing IP cameras, transforming them into business data sensors. It extracts operational, marketing or security KPIs.

A VMS stores and broadcasts video.
CORE, on the other hand, uses AI to analyze feeds in real time, automatically detecting situations and providing you with data that can be used in your business tools. It's an intelligent overlay.

• Use case configuration
• Real-time video analysis by AI
• Customizable automatic alerts
• Data visualization in interactive dashboards
• Seamless integration with your tools (VMS, supervision, BI, digital twin, etc.)

Yes, CORE is compatible with the majority of standard IP cameras and can be easily integrated into a cloud, on-premise or hybrid infrastructure, with no hardware to replace.

Yes, extracted data can be :

• Viewed via the dashboard

• Exported (CSV, PDF, etc.)

• Connected to your tools via our REST and MQTT APIs

Yes, CORE offers two complementary APIs:

• REST API: for consulting aggregated data, integrating them into your BI tools, reports, etc.

• MQTT API (not available for cloud deployment): to receive real-time alerts and events detected by CORE, directly in your supervision or automation systems.

No. By default, CORE processes streams in real time without storage. Storage can be activated on request in specific cases.

Yes. Data can be pseudonymized or aggregated, and is processed in strict compliance with the RGPD. CORE's AI is designed to meet ethical and regulatory requirements .

Yes. CORE is based on a modular system of AI skills (behavior detection, counting, flow analysis, plate reading, etc.).
With the arrival of VLMs, CORE also includes instructions formulated in natural language.
👉 Custom developments are possible according to your needs.

You can obtain real-time alerts or statistical analyses on :

• Prolonged presence or lane crossing

• Characteristic recognition (clothing, vehicle color, etc.)

• Suspicious behavior or dangerous situations...

The possibilities are wide-ranging and adaptable to your business objectives.

• Installation planning (this stage collects the technical information needed to install and configure the product)

• Server installation (cloud or on-premise)

• Network configuration (IP, camera access, etc.)

• AI skills activation

• Dashboard creation and user training

Each video stream analyzed = 1 license.
👉 A multi-sensor camera may require several licenses, depending on the number of streams activated for analysis.

XXII's technology is designed to be :

• Modular and interoperable, suitable for all types of environment, even operation in an environment totally disconnected from the Internet .
  

• Scalable, capable of handling dozens to hundreds of flows simultaneously

• Designed for business users, not just tech experts

• Ethical and responsible, trained and operated in France
  👉 Our customers choose us for our reliable AI, our ease of use, and our ability to evolve with their needs.

We provide ongoing monitoring of the platform, with :

• Regular updates (AI skills, dashboard, security...)

• Scalable architecture in the cloud or on-premise

• Active support to keep every installation up to date

• A roadmap shared with our customers to anticipate future developments

• Integration of the latest tech advances (VLM, adaptive AI, edge/cloud processing...)
  
  

👉 CORE is a lively, high-performance solution designed to last.

Deploying CORE is quick and easy:

• In cloud mode, the platform is up and running in just a few minutes.

• On-premise, with our dedicated appliance, the service can be ready in less than an hour.

👉 Once installed, CORE can be accessed via a web browser, with no local installation required for users.

For smooth deployment, you need to think ahead:

• Network infrastructure (routing, VLAN, firewall, etc.)

• IP addresses required for server and cameras

• Access to video streams (RTSP, VMS, etc.)

• Integration requirements (API, supervision, BI, etc.)

• Alert scenarios to be implemented

👉 CORE is delivered as a pre-configured appliance, with no OS to be installed by the customer. All you need to do is connect it to the network.

Here's an overview of a standard deployment:

1. Initial technical scoping

2. Server preparation and shipment (if on-premise)

3. On-site installation

4. Camera connection

5. Configuration of AI skills

Creation and customization of the CORE dashboard.

It is important to :

• Define thetarget network infrastructure

• Provide IP addresses for equipment

• Checkaccess to camera feeds

• Prepare any integrations (VMS, API, supervision, etc.)

• Identify desired use cases or alarms

👉 A preparation guide is provided prior to deployment.

CORE can be accessed from a browser via the following URL:
http://dashboard.core.xxii-core.io/core
⚠️ Be sure to include the /core at the end of the address.
In some cases (particularly local), it may be necessary to modify the hosts file. A data sheet is available for this purpose.

Here's what you need to check:

• Are the RTSP or VMS links correct?
  
  

• Are the cameras connected to the right network?
  
  

Are the necessary ports open on the firewall?
👉 If necessary, forward your logs and IP addresses to our support team for diagnosis.

The IP to be used depends on your network topology. Please confirm the following parameters in advance:

• Number of networks

• Subnets dedicated to cameras and server

• Gateways and routing addresses

Remote connection can be made via :

• Secure VPN

• SSH (if enabled)

• Or be disabled according to your network policies

👉 The desired connection mode is defined during project scoping.

Once CORE has been installed and is ready for use, we can help you get to gri ps with the interface, AI skills and the platform's capabilities.

To take things further, we offer :

• Customized training sessions for different user profiles (operational, technical, business)
  
  
• Advanced sessions on skill configuration, data analysis or alert exploitation
  
  
• A certification program for partners, enabling them to become autonomous in installing, configuring and supporting CORE.
  
  

👉 Whether you're an end-user or an integrator partner, our aim is to make you autonomous, efficient and confident in the use of our technology.

• Getting started training
  
  
• Skills-building sessions
  
  
• Ongoing support from our experts
  
  
• Additional workshops as required
  
  

Yes. Certification for integrators, distributors, resellers.
This allows you to master the platform, gain access to exclusive content, and benefit from dedicated support.

The CORE platform has been designed to be simple to use right from the start.

To get started, connect to the CORE web interface using your browser (a URL is provided during installation).

Once logged in, you'll be taken to an intuitive dashboard that guides you through the main functions.

We recommend you follow the Getting Started guide or the built-in tutorials, which explain step-by-step how to set up your first video analysis scenarios (e.g. define a detection rule or set up an alert).

In just a few clicks, you'll be able to create your first use cases and visualize the results (alerts, statistics) in CORE.

If you need help with your first steps, don't hesitate to consult the available documentation or contact our support team.

Complete CORE documentation (user guides, administrator guides, releases, etc.) is available online via your customer portal.

These detailed resources explain how to use all CORE's features, and offer advice on how to get the most out of it.

XXII offers a range of resources to help you master CORE.

Detailed documentation is available, including user and administrator guides, frequently asked questions (FAQ) and step-by-step tutorials.

You can also view video tutorials illustrating the platform's main functions, to quickly familiarize yourself with its use.

In addition, dedicated CORE training courses are available. These are designed to suit different user profiles (operators, technical administrators, etc.) and enable you to learn how to use CORE progressively, with the support of an expert.

CORE customer support is organized to answer your questions quickly and efficiently. To contact us, you can create a ticket on the customer portal.

We can also be reached by email or telephone in urgent cases.

In all cases, your query will be handled according to the appropriate support process.

When you report an incident or open a support ticket, you are given a unique tracking number.

This number enables you to track the progress of your request.

From your account on the customer portal, you can consult the updated status of each ticket, as well as comments from our technicians.

What's more, you'll receive real-time email updates at every important stage of the process (handling, request for further information, resolution).

Our support team strives to respond to your requests as quickly as possible.

We will usually contact you within one working day of your request.

Processing time depends on the nature of your request.

Your satisfaction is our priority. Critical incidents are dealt with immediately, and we aim to resolve them within a few days.

Less urgent issues are handled with the same care, but may take up to two weeks to resolve. In all cases, you will receive regular updates on the status of your request.